Frequently Asked Questions

Columbus Rewards Programme Frequently Asked Questions

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How can I join Columbus Rewards?

You can choose from our free Columbus Rewards App or pick up a card from any Columbus Coffee café around New Zealand.  

You can download the Columbus Rewards App by searching for ‘Columbus Rewards’ in your App Store or by visiting the app stores below:

iPhone App                                                                         Android App

app store                                                                               play

Can I start using it straight away?

Yes you can and you will start collecting Columbus Reward Points straight away.  Before you can start to redeem your Columbus Reward Points you must activate your card by registering it here and fully completing the registration process.

How do I use my Columbus Rewards Card?

Simply hold the QR barcode of your card/app to our team to scan before you make your purchase. 

If you are using the App, click on the Rewards icon at the bottom left of your screen to display your QR code for scanning. Our team will help if you are unsure about what to do.

How will I know if I have any rewards to redeem?

Once you have scanned your card any rewards you are entitled to redeem will show up on our till screen.  If you have the Columbus Rewards App any rewards you have waiting for you will also be displayed on the home screen. 

Our team at the till will ask you if you wish to redeem any of your rewards.   You will also be sent special offers by email so you will know which rewards to ask for when you come into store. If you have the app any current offers you have available will be displayed under 'Promos'. 

Can I use my points/vouchers when using online ordering? 

Unfortunately it's not possible to use your Rewards vouchers or redeem points through our click & collect service. You can enter your card number at the check out to collect Rewards points on your purchases which can then be used when scanning your Rewards card in store. 

Can I use a physical card as well as a virtual card on the App?

Yes - you can use a physical card and a virtual card. Log into the app with your physical card, then it becomes your virtual card too.

How long does it take for my Columbus Reward Points to show up?

In most cases your Reward Points will appear within 24 hours, so can be used the following day as long as your card has been registered and you have enough points for a reward.  In some cases points may take up to 48 hours to appear.

How do I register and activate my Columbus Rewards Card?

There are three ways to register and activate your physical Columbus Rewards card:

1. Log on if you already have a card, or sign up here at, follow the prompts and use the Card Number and 4 digit Password on your card; or if you have downloaded the Columbus Rewards App, simply follow the prompts on the Columbus Rewards App and enter the information requested.
2. Download the app and login in with your card number and pin to then complete the registration, or sign up as a new user by clicking the sign up button.

I’ve changed my password and now I’ve forgotten it

Simply visit and click on ‘FORGOTTEN PASSWORD’. This will prompt you through setting up a new one. You will then be sent an email with a link to confirm you have changed your password and complete the verification process. Please only click submit when resetting your password ONCE. If you click more than once, the link sent to your email address will expire and it wont work. 

What are Reward Points?

These are points that you can use to redeem a variety of approved Columbus Coffee products that will be offered to you from time to time.  Reward Points cannot be exchanged for cash and change cannot be given on Reward Point purchases.  Reward Points cannot be used for bottled drinks or non-approved Columbus Coffee products.

Example Rewards include:

  • FREE SHORT BLACK  from 450 points
  • FREE SMALL FLAT WHITE  from 500 points
  • FREE SMALL LATTE  from 500 points
  • FREE SMALL HOT CHOCOLATE  from 500 points
  • FREE SMALL MOCHACCINO  from 550 points
  • FREE FRAPPE   from 850 points
  • FREE SMOOTHIE  from 850 points
  • FREE CLASSIC ICED BEVERAGE  from 700 points 
  • FREE TEA  from 450 points
  • FREE MILKSHAKE from 850 points

The points required for these gifts may change from time to time. Add-ons can be added to your order for additional points.

Can I part-pay a purchase using Reward Points?

No, Columbus Reward Points can only be used to redeem rewards.

I forgot to use my card for a purchase. Can I show my receipt to collect points?

Your card must be scanned at the time of purchase to qualify for points.  Historical points cannot be credited to accounts.  It is at the sole discretion of the café owner whether they wish to gift your account with points, however they are under no obligation to do this as it is the responsibility of the customer to offer their card for scanning at the time of purchase. 

How do I check my Reward Points balance?

Balance can be checked by logging into with your card number OR registered email address. You can also check your balance via the app.

How do I update my personal details?

Login to with your card number OR registered email address. You can also update your details via the app.  Please note; for security reasons you can not update your date of birth via the app, please email to update this.

I’ve lost my card or phone – what should I do?

Visit, login with your Card Number and Password and select LOST & STOLEN CARD to freeze the balance on your card.  Or email us at

Provided your Columbus Rewards Card is activated, we can freeze the remaining Columbus Rewards Points balance from the time that you report it to us.

Pick up a new card from any Columbus Coffee cafe. Please note: Do not scan this card in store. When you have your new card, return to this website and login to your account to transfer your old balance and personal details to the new card by following the prompts.

How do I earn the triple points gift when I join?

Simply visit to register and activate your card and we will award triple Columbus Reward Points on all your purchases for one month from the date you complete your activation. Please note: the triple points gift is only awarded once per customer.  The Triple Rewards gift is available for a limited time.

What kind of phone do I need to use the App?

The App is currently available on both iPhone and Android phones.

Can I gift points to another card holder?

Sorry, not at this stage. 

Can more than one person use the same card?

Yes you can share the same card however it will need to be registered to one single name and single email address.

Do I get to keep my points if I’m refunded for something?

If you are refunded for a product we are entitled to reverse the accompanying reward points you earned for that purchase, however it is at the discretion of the local café owner if they wish to allow you to retain those points.

How do I earn the 2for1 voucher for downloading the app?

If you are not yet a member of the Columbus Rewards programme and choose to join using the app, you will earn a 2for1 coffee voucher once you have downloaded and registered your details on the app.  This can be used in any Columbus Coffee and expires 1 month after the date of issue.  To qualify for the voucher you must not already be a member of Columbus Rewards. The voucher cannot be earned by switching from a physical card to the app.

For a full list of the Columbus Rewards Terms & Conditions, please click here

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